Approval gate
Workflow
Refund requests
Example workspace
Refund requested
Draft the reply
Owner approves
Waits for approval
Approved
Send the reply
#support-approvals
AwishApp10:41
A refund reply is waiting for your approval.
Email to the customerEdited
Hi, your refund of $64 is approved.
It should reach your card in 5–10 days.
It will reach your card within 5 business days.
Sorry for the trouble with your order.
Edit
Approve
Approved by Maya · 10:42
Audit log
Approved by Maya · 10:42 · SlackRefund reply · 1 line edited before sending
Recorded