For e-commerce stores
Store operations, run from one sentence
Watch orders, flag the ones that need a human, answer customers and keep your records honest — with refunds and replies held for your approval before they happen.
Refunds and customer replies wait for a person before they happen.
Where the week actually goes
A store generates the same small decisions all day: is this order unusual, does this customer need an answer, is this stock level real, did this refund go out. None of them are hard; the cost is that they arrive all day. Awish runs that watching for you from the events your store already produces.
It does the routine steps and brings the decisions to you: a flagged order in your ops channel, a drafted reply that waits, a refund that asks first. Each app is granted on its own and can be withdrawn; every order it touched is on the record with what was done to it.
The week today
A store generates the same small decisions all day: is this order unusual, does this customer need an answer, is this stock level real, did this refund actually go out. None of them are hard; the cost is that they arrive constantly, across the storefront, the inbox, the spreadsheet and the team chat.
With Awish
Awish runs that watching for you. It reads the events your store already produces, does the routine steps, and brings the decisions to you — a flagged order in your ops channel, a drafted reply that waits, a refund that does not move until a person says so.
The workflows, end to end
Three workflows a store runs, end to end — each with its trigger, the apps it touches, and the step where a person approves.
- 01
Handle a flagged Shopify order
“When a Shopify order is flagged, check inventory and address details, notify fulfillment, and ask me on WhatsApp before contacting the customer.”
ShopifySlackWhatsAppAsk before contacting
- 02
Daily store summary
“Every evening, summarize sales, refunds, low stock and open support issues from Shopify and send it to me on WhatsApp.”
ShopifyWhatsAppGoogle Sheets - 03
Follow up on an abandoned cart, once
“When a cart is abandoned, wait an hour, check the items are still in stock, draft one follow-up, and ask me before it goes.”
ShopifyWhatsAppGoogle SheetsAsk before it sends
Ready to start from
Described requests this team already runs — pick one and it lands in your chat, with its approval points intact.
Abandoned Cart Recovery
A checkout is abandoned and consent rules permit a follow-up
ShopifyKlaviyoStripeHubSpotRespect marketing consent, the discount policy and the frequency caps.
Awish checks that the order, stock or customer update was actually applied
Use this automationDemand Spike Detection and Reorder Alert
Hourly, and immediately when sales velocity rises well above baseline
ShopifyGoogle Analytics 4NetSuiteGoogle SheetsLabel forecasts as estimates and account for active promotions or data anomalies before acting.
Awish checks that the order, stock or customer update was actually applied
Use this automationHigh-Risk Order Detection and Hold
A new order is created
ShopifyStripeShippoSlackNever cancel or refund on a risk score alone; require human review before any material action.
Awish checks that the order, stock or customer update was actually applied
Use this automationStockout Prevention
Inventory drops below its threshold or demand velocity shifts materially
ShopifyNetSuiteGoogle SheetsSlackDo not place a supplier purchase order without approval unless a pre-authorised threshold covers it.
Awish checks that the order, stock or customer update was actually applied
Use this automationStorefront Performance Digest
Every weekday, with a storefront roll-up each Monday
ShopifyAmazon Seller CentralGoogle AdsMeta AdsDo not merge metrics with incompatible attribution windows without saying so.
Awish checks that the order, stock or customer update was actually applied
Use this automationShipping Delay and Order Exceptions
An order misses a fulfilment milestone or the carrier reports a delay
ShopifyShippoShipEngineZendeskDo not promise a delivery date that the carrier data does not support.
Awish checks that the order, stock or customer update was actually applied
Use this automation
The tools this runs across
The apps these workflows connect. Each one is granted on its own, before anything runs, and can be withdrawn.
- Shopify
- Slack
- Google Sheets
- TikTok
- YouTube
- Addresszen
- Asin data api
- Baselinker
- Bestbuy
- Btcpay server
- Cdr platform
- Cloudcart
- Countdown api
- Dpd2
- Finerworks
- Fingertip
What stays under your control
Refunds wait for a person
Anything that moves money holds for approval by default. The workflow prepares it; a person releases it.
Customer replies are drafts first
A drafted answer waits in your channel with the order context attached. Approve it, edit it, or answer yourself.
One store, one scope
The connection to your storefront is granted on its own and can be revoked on its own — a workflow watching orders cannot touch anything else.
The record survives the rush
Every run keeps what was flagged, what was approved and what went out, so a busy day is still auditable afterwards.
Common questions
Can it issue refunds without me?
No. A refund is prepared by the workflow and held for a person. Nothing that moves money runs on its own, and a declined refund is never processed.
Does it work with my storefront?
Awish connects to storefront, inbox, spreadsheet and chat tools through connections you grant one at a time — browse the full directory on the toolkits page to check yours.
What happens during a sale spike?
The routine steps keep running, and the decisions still queue for you — flagged orders and drafted replies wait in your channel rather than acting on their own. The judgement stays yours at any volume.
Can my whole team see what ran?
Yes. Approvals happen in a shared channel if you route them there, and every run keeps its record — what was proposed, who approved it, what was carried out.
Describe the order you had to catch by hand
One sentence about what should be watched and who should decide. You will see the plan, and the approval points, before anything connects.
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