For IT and engineering teams
The triage happens before you open the laptop
Turn an alert into a briefed incident, a failed build into a real starting point, and an access request into a grant with its approval attached — with the destructive steps still yours.
Remediation, merges and privileged access still wait for an engineer.
Where the week actually goes
The interruption is rarely the hard part. The hard part is the fifteen minutes after it: correlating the alerts, finding the deploy, opening the channel, pulling the logs, writing down what you already know so somebody else can start. Awish does those fifteen minutes from your description of them.
It reads the alert, the recent changes and the runbook, opens the channel and the ticket, and hands you a briefing instead of a raw notification. Each tool is granted on its own and can be withdrawn; what it read and what it wrote is on the record, separate from what it guessed.
The week today
The interruption is rarely the hard part. The hard part is the fifteen minutes after it: correlating the alerts, finding the deploy, opening the channel, pulling the logs, and writing down what you already know so somebody else can pick it up.
With Awish
Awish does that fifteen minutes. It reads the alert, the recent changes and the runbook, opens the channel and the ticket, and hands you a briefing instead of a raw notification. Remediation, merges and privileged access stay where they belong — behind a person who says yes.
The workflows, end to end
Three workflows an engineering team runs, end to end — each with its trigger, the apps it touches, and the step where a person approves.
- 01
Turn a production alert into a briefed incident
“When a production alert fires, group the related ones, summarise the affected service and the recent deploys, open the incident channel and ticket, and post the runbook.”
SlackJiraGitHubRemediation waits for a responder
- 02
Grant access with the approval on the record
“When someone requests access, check it against the role policy, collect the approvals, provision only what was approved with an expiry, and log the evidence.”
SlackOktaJiraPrivileged access asks security
- 03
Diagnose a failed pipeline before standup
“When a build fails, collect the logs and the recent changes, summarise the reproducible evidence, and open or update the issue for the owner.”
GitHubSlackJiraThe fix stays with a person
Ready to start from
Described requests this team already runs — pick one and it lands in your chat, with its approval points intact.
Access Request and Approval
A user requests access or a role change
OktaJira Service ManagementSlackPrivileged and admin access always requires the designated security approval, and may require MFA verification.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automationCloud Cost Anomaly Detection
Hourly, with a daily summary, escalating when spend passes the threshold
SlackJiraGoogle SheetsDo not shut down resources automatically unless they are explicitly pre-authorised non-production resources.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automationJoiner, Mover, Leaver IT Automation
A start, a role change or a termination becomes effective
WorkdayOktaJira Service ManagementTreat the HR system as the source of truth and require extra approval for privileged access.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automationCI/CD Failure Diagnosis and Ticket
A pipeline fails
GitHub ActionsSlackJiraSentryDo not fabricate a root cause; keep evidence and hypothesis clearly separate.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automationPR Summary, Risk Check and Reviewer Routing
A pull request is opened or updated
GitHubJiraSlackCodacyNever approve or merge code on an automated assessment alone unless repository policy explicitly permits it.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automationAlert Triage and Response Orchestration
A production alert or incident fires
DatadogPagerDutySlackJiraDo not auto-remediate a destructive action without explicit runbook authorisation and approval.
Awish checks that the ticket, alert or access change was applied and recorded
Use this automation
The tools this runs across
The apps these workflows connect. Each one is granted on its own, before anything runs, and can be withdrawn.
- Slack
- Jira
- GitHub
- Codeinterpreter
- Abuselpdb
- Alchemy
- Algolia
- Anchor browser
- Apiflash
- Apiverve
- Appcircle
- Appdrag
- Appveyor
- Backendless
- Baserow
- Better stack
- Bitbucket
- Blazemeter
What stays under your control
Nothing destructive runs by itself
A workflow can gather, summarise and propose. Restarting, scaling, merging, reverting and revoking wait for a responder to say so.
Privileged access needs the security approval
A role change is checked against your policy, and admin rights never pass on a manager’s reply alone. The grant carries its approval and its expiry.
Evidence and hypothesis stay apart
A diagnosis says what the logs show and, separately, what it suspects. A guess is never presented as a root cause.
Common questions
Will it run commands against production?
Only the step a responder approves, and only where you have said it may. The workflow proposes the runbook action with its preconditions; a person releases it, and it stops on unexpected output rather than improvising.
Can it merge or revert code?
No. It summarises a pull request, flags the risky files and the test gaps and routes the reviewers. Approving and merging stay with the people your repository policy already names.
How does it handle access requests?
It validates the requester, checks the role policy and collects the approvals your policy requires — security for anything privileged. It then provisions only what was approved, with an expiry when the access is temporary, and logs the evidence.
What does it need access to?
Only the apps the plan names, granted one at a time. An incident workflow typically asks for your chat, your tracker and your repository — nothing else is reachable, and any connection can be withdrawn.
Start with the alert that woke someone up last week
Describe what should happen when it fires. You will see the plan, and the approval points, before anything connects.
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